Responsible Gaming
at maya88

Our Commitment to Responsible Gaming

At maya88, we believe that online gaming—whether it's live casino, sports betting on PBA and NBA games, slot machines, or bingo—should be a source of entertainment and excitement, not a cause of stress or financial hardship. We are committed to providing a safe and responsible gaming environment for all Filipino players across Metro Manila, Cebu, Davao, Quezon City, and every region of the Philippines.

maya88 operates in accordance with Philippine gaming regulations and adheres to responsible gaming standards set by international best practices. We work closely with regulatory authorities, including PAGCOR (Philippine Amusement and Gaming Corporation), to ensure that our platform promotes safe play and protects vulnerable individuals from the potential harms of excessive gambling.

Our responsible gaming initiatives include mandatory age verification (21+ only), player education, self-exclusion options, deposit and loss limits, and partnerships with organizations that provide support for problem gambling. Every member of the maya88 team is trained to recognize signs of problem gambling and to assist players who may need help.

21+ Age Restriction: A Legal and Ethical Requirement

All real-money gaming services offered by maya88 are strictly restricted to individuals aged twenty-one (21) years and above. This age restriction is in full compliance with Philippine gaming regulations and PAGCOR licensing requirements. Underage gambling is illegal, harmful, and strictly prohibited on the maya88 platform.

During the registration process, every player must provide valid proof of age, including a government-issued identification document such as a Philippine passport, driver's license, or UMID card. maya88 conducts rigorous Know Your Customer (KYC) verification to confirm that all players meet the minimum age requirement. Any account found to belong to an individual under the age of 21 will be immediately suspended, all funds forfeited, and the matter reported to the appropriate authorities.

We encourage parents and guardians across the Philippines to use parental control software and internet filtering tools to prevent minors from accessing online gambling websites. Protecting young people from exposure to gambling is a shared responsibility, and maya88 is committed to doing our part.

Setting Personal Limits on maya88

One of the most effective ways to gamble responsibly is to set clear, personal limits before you start playing. maya88 makes it easy for every player to establish boundaries around their gaming activity through a comprehensive suite of self-management tools available directly in your account settings.

Deposit Limits: You can set a maximum amount that you're allowed to deposit into your maya88 account over a specified period—daily, weekly, or monthly. Once your chosen limit is reached, the system will prevent further deposits until the next period begins. This helps you stay within your entertainment budget and avoid spending more than you can comfortably afford. Deposit limits apply across all payment methods, including GCash, PayMaya, BPI, BDO, and Metrobank.

Loss Limits: Loss limits let you define the maximum amount you're willing to lose in a given timeframe. If you reach your loss limit, maya88 will prevent you from placing further bets until the next day, week, or month. This is a powerful tool to protect your bankroll and ensure that a losing streak doesn't lead to financial trouble.

Session Time Limits: Set a maximum duration for each gaming session. When your time is up, maya88 will display a notification reminding you to take a break. Session time limits are especially helpful if you find yourself losing track of time while playing slots, live dealer games, or betting on sports matches.

All limit changes take effect immediately if you're lowering a limit, but increases to existing limits are subject to a 24-hour cooling-off period. This delay gives you time to reconsider and helps prevent impulsive decisions made in the heat of the moment.

Self-Exclusion: Taking a Break from maya88

If you feel that your gambling on maya88 is becoming problematic or if you simply need a break, you can request self-exclusion from the platform. Self-exclusion is a voluntary commitment to stay away from gambling for a set period, and it's one of the most effective tools for regaining control.

maya88 offers flexible self-exclusion periods to suit your needs:

• 30 days: A short-term break to reset and reassess your relationship with gambling.
• 6 months: A medium-term exclusion to give yourself time away from gaming.
• 1 year: A longer period of exclusion for those who need extended time to recover.
• Permanent exclusion: A lifetime ban from the maya88 platform for individuals who recognize that gambling is causing serious harm and want to close the door permanently.

During the self-exclusion period, you will not be able to log in to your maya88 account, place bets, make deposits, or receive promotional communications from us. Any pending withdrawal requests will be processed, and your remaining account balance will be returned to you via your verified payment method.

Important: Self-exclusion is a serious commitment and cannot be reversed once activated. If you request a 6-month exclusion, for example, there is no way to reopen your account before the 6 months are up—even if you change your mind. This non-reversibility is designed to protect you during vulnerable moments when the urge to gamble might feel overwhelming.

To request self-exclusion, contact our customer support team via live chat or email at [email protected]. Our team is available 24/7 and will process your request immediately with compassion and confidentiality.

Additional Resources and Support

Beyond the tools available directly on the maya88 platform, there are external organi zations and professional services across the Philippines that provide confidential support for problem gambling and related mental health concerns.

PAGCOR Responsible Gaming Program

PAGCOR (Philippine Amusement and Gaming Corporation) is the primary regulatory body overseeing licensed gaming operations in the Philippines. PAGCOR actively promotes responsible gaming through its dedicated programs, which include public awareness campaigns, player education, and support services for those affected by problem gambling. maya88 supports PAGCOR's responsible gaming initiatives and encourages players who need assistance to reach out to PAGCOR directly.

Tips for Keeping Gaming Fun and Safe

Responsible gaming starts with healthy habits and the right mindset. Here are some practical tips to help you enjoy maya88 safely:

• Set a budget before you play. Decide how much you're comfortable spending on entertainment and stick to it, whether you're betting on PBA games or playing jackpot slots.
• Never chase your losses. If you've hit your loss limit for the day, accept it and log out. Chasing losses almost always leads to bigger losses.
• Treat gambling as entertainment, not income. The maya88 platform is designed for fun and excitement—not as a reliable way to earn money.
• Take regular breaks. Use maya88's session time limits to remind yourself to step away, stretch, and rest your eyes regularly.
• Don't gamble when you're emotional. Avoid betting when you're upset, stressed, depressed, or under the influence of alcohol. Emotional states can cloud judgment and lead to poor decisions.
• Keep gambling in perspective. Make sure gaming on maya88 doesn't take priority over time with your family, work, studies, or other important commitments in your life.
• Know when to stop. Winning streaks can be exciting, but they don't last forever. Set a win limit as well as a loss limit so you can walk away on a high note.
• Talk to someone you trust. If you're concerned about your gambling habits, speaking with a trusted friend, family member, or professional counselor is a positive first step.

Protecting Minors from Online Gambling

maya88 takes underage gambling prevention extremely seriously. Our platform enforces a strict 21+ age restriction for all real-money gaming activities. We verify the age and identity of every player through our KYC process before any deposits, bets, or withdrawals are permitted.

If you share a device or computer with younger family members, we strongly recommend the following precautionary measures:

• Never save your maya88 login credentials in your browser's autofill or password manager on shared devices.
• Always log out of your maya88 account when you're done playing.
• Install parental control software on shared devices to block access to gambling websites.
• Keep your account password and login details strictly private and secure.

If you suspect that a minor has accessed the maya88 platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.