maya88
Privacy Policy

1. Introduction

This Privacy Policy is issued by maya88 ("we", "us", "our") and governs the collection, processing, storage, and disclosure of personal information obtained from individuals ("you", "the player") who access or use the maya88 platform, including the website at maya88.cam and any related digital services.

maya88 is committed to protecting the privacy and confidentiality of all personal data entrusted to us by our players. This policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations, and the guidelines issued by the National Privacy Commission (NPC).

By registering for a maya88 account, depositing funds, playing games, or otherwise using any service provided through the platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not accept the terms set out herein, you must discontinue use of the maya88 platform immediately.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a maya88 account, complete the KYC verification process, make a deposit or withdrawal, or contact our support team, you provide us with personal information including:

• Full legal name as it appears on your government-issued identification;
• Date of birth and proof of age;
• Residential address and region within the Philippines;
• Valid email address and Philippine mobile number;
• Copies of government-issued identification documents (e.g., passport, driver's license, UMID);
• Proof of address documentation (utility bills, bank statements);
• Payment method details, including GCash or PayMaya account information, bank account details (BPI, BDO, Metrobank), or card information;
• Source of funds documentation where requested for AML compliance purposes;
• Any other information you voluntarily provide when communicating with maya88 support.

2.2 Information Collected Automatically

When you access and use the maya88 platform, we automatically collect certain technical and behavioural information, including:

• IP address and approximate geolocation data;
• Device type, operating system, and browser version;
• Session duration, pages visited, and navigation paths within the platform;
• Game play history, bet amounts, win/loss records, and wagering activity;
• Transaction history including deposits, withdrawals, and bonus claims;
• Login timestamps and account access logs;
• Cookies, pixel tags, and similar tracking technologies (see Section 8).

2.3 Information from Third Parties

maya88 may receive personal information about you from third-party sources in the following circumstances:

• Identity verification and KYC service providers used to validate your documents;
• Payment processors including GCash, PayMaya, and Philippine banking partners, who provide transaction confirmation data;
• Fraud detection and anti-money laundering screening services;
• Regulatory authorities or law enforcement agencies where legally required to share or receive information.

3. How We Use Your Information

maya88 processes your personal information for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your maya88 player account, verifying your identity, and processing account requests.
Service Delivery	Providing access to casino games, sports betting, bingo, live dealer tables, and all other platform features.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and card networks in Philippine pesos.
Regulatory Compliance	Meeting obligations under Philippine gaming regulations, AML laws, KYC requirements, and data privacy legislation.
Responsible Gaming	Monitoring player behaviour to identify potential problem gambling and enforcing player-set limits and self-exclusions.
Fraud Prevention	Detecting and preventing fraudulent activity, bonus abuse, money laundering, and unauthorised account access.
Customer Support	Responding to your queries, complaints, and account-related requests through live chat and email support.
Platform Improvement	Analysing usage patterns to improve game selection, platform performance, and user experience.
Marketing	Sending promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted by law.

4. Legal Basis for Processing

maya88 processes personal data on the following legal grounds under the Data Privacy Act of 2012 and its implementing rules:

• Contractual Necessity: Processing is necessary to perform the contract between you and maya88, including operating your account, processing payments, and delivering gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is carried out in pursuit of maya88's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: For optional data processing activities such as direct marketing communications, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting customer support or updating your account communication preferences.

5. Sharing of Personal Data

5.1 Service Providers and Partners

maya88 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include:

• KYC and identity verification service providers;
• Payment processing partners including GCash, PayMaya, BPI, BDO, and Metrobank;
• Game software providers whose titles are available on the maya88 platform;
• Fraud detection and AML screening services;
• IT infrastructure, hosting, and cloud service providers;
• Customer support and live chat technology providers.

All third-party service providers engaged by maya88 are contractually bound to process your personal data only for specified purposes, maintain appropriate security measures, and comply with applicable data protection laws.

5.2 Regulatory and Law Enforcement Disclosure

maya88 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or lawful governmental directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA), gaming licensing regulations, and orders from the National Privacy Commission or other competent Philippine authorities.

5.3 No Sale of Personal Data

maya88 does not sell, rent, lease, or otherwise trade your personal information to third-party advertisers, data brokers, or any other commercial entities for their independent marketing or commercial purposes.

6. Data Retention

maya88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specific retention periods include:

• Account and KYC records: Retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
• Transaction records: Retained for a minimum of five (5) years for audit and compliance purposes;
• Customer support communications: Retained for two (2) years from the date of last interaction;
• Game play logs: Retained for two (2) years and used for dispute resolution and regulatory reporting;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for evidentiary purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted, anonymised, or archived in accordance with our internal data management procedures.

7. Data Security

maya88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and maya88 servers;
• Encrypted storage of sensitive personal and payment data at rest;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of the platform;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC requirements.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be entirely secure. While maya88 takes every reasonable precaution, we cannot warrant the absolute security of information transmitted to or from the platform. You are encouraged to use a strong, unique password for your maya88 account and to enable two-factor authentication.

8. Cookies and Tracking Technologies

8.1 What Cookies We Use

maya88 uses cookies, web beacons, and similar tracking technologies on the platform. These are small files or signals that are stored on or transmitted by your device when you access our platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function, including session management, login authentication, and security tokens. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymised data about how players navigate the platform, which helps us identify areas for improvement.
• Functional Cookies: Remember your preferences such as language settings, display options, and previously selected games.
• Marketing Cookies: Used where you have provided consent to track interactions with promotional content and measure the effectiveness of our campaigns.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the maya88 platform, including the ability to maintain a logged-in session. Instructions for managing cookies are available in the help documentation of major browsers including Chrome, Firefox, Safari, and Edge.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 and applicable Philippine privacy regulations, you have the following rights with respect to your personal data held by maya88:

• Right to Be Informed: The right to know what personal data maya88 collects about you and how it is processed.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe maya88 has mishandled your personal data.

To exercise any of these rights, please contact the maya88 Data Protection Officer via the contact details in Section 13. We will respond to all verified requests within thirty (30) calendar days. In complex cases, this period may be extended by an additional thirty (30) days, and you will be notified accordingly.

10. Minors and Age Restriction

The maya88 platform is strictly intended for use by adults aged twenty-one (21) years and above, in compliance with Philippine gaming regulations. maya88 does not knowingly collect, process, or retain personal data from any individual under the age of twenty-one (21).

If maya88 determines that personal data has been collected from an underage individual, the relevant account will be immediately suspended, all associated personal data will be deleted, and any funds on account will be handled in accordance with applicable legal requirements. We encourage parents and guardians to use internet filtering tools to prevent minors from accessing online gambling platforms.

11. Cross-Border Data Transfers

Certain third-party service providers engaged by maya88 may be located outside the Philippines. Where personal data is transferred to service providers in other jurisdictions, maya88 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under the Data Privacy Act of 2012. Safeguards may include contractual data processing agreements incorporating the data protection principles set out by the NPC.

By using the maya88 platform and accepting this Privacy Policy, you consent to the transfer of your personal data to jurisdictions outside the Philippines where necessary for the purposes described in this policy, provided that such transfers comply with applicable Philippine data protection law.

12. Changes to This Privacy Policy

maya88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification to the address on file with your account, or through a prominent in-platform notice, at least fourteen (14) days before the changes take effect.

Minor changes that do not materially affect your rights or how your data is processed may be published on this page without prior notification. The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Continued use of maya88 following the effective date of any revision constitutes acceptance of the updated policy.

13. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or want to raise a concern about how maya88 has handled your personal information, please contact us:

maya88 Data Protection Officer
Email: [email protected]
Response time: within 48 hours for general queries; within 30 days for formal data subject requests
Available: 24 hours a day, 7 days a week

We serve players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines, and our support team is always available to help with privacy-related concerns.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.